By powellgarden an order through powellgarden, you agree to the following terms. We have created these policies to ensure that you fully understand our refund and return methods and procedures. These policies apply to the United States.

A. 30-Day Return Policy

We have a 30-day return policy. You have 30 days from the date you receive your order to request a return. To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

B. Return Process

To initiate a return, you can contact us at [email protected] or call +1 (304) 282-3709. If your return is accepted, we will provide you with a return label to ship the product back to our office and instructions on how and where to send your package. Inspection may take approximately 1-7 business days. After that, you will receive your new product. Once we receive the product, we will issue a full refund. We will not accept returns if the item is sent back to us without prior request.

C. Return Methods

You choose to send your return to us:30 Sparrow Ln, Morgantown,WV 26508, US.

D. Damaged and Wrong Products or Problems

Damage and Problems (Defective Products)

Please check your order upon receipt and if the item is defective or damaged, or if you received the wrong item, please contact us immediately so we can evaluate the problem and correct it. For our defective products, returns are fully free shipping. The return shipping fee is borne by the merchant, no return shipping fee is charged .This means your shipping fee is $0.00 and the restocking fee is $0.00.

For Your Responsibility (Customer Regret)

Please check your order upon receipt and if the item you mistakenly purchased is no longer needed, or if the product is the wrong one, please contact us immediately so we can evaluate the problem and correct it.The return shipping fee is borne by the merchant, no return shipping fee is charged.

E. Exchanges

The fastest way to ensure you get the item you need is to return the item you already have and once the return is accepted, purchase a new item separately. If you require an exchange, please contact us at [email protected] or call +1 (304) 282-3709.

F. How to Get a Return Shipping Label

Defective Products –
Download & Print

Customer Regret –
Customer Responsibilities

G. Refunds

We will notify you once we have received and inspected your return and let you know if your refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post your refund.

If it has been more than 15 business days since we approved your return, please contact us at [email protected] or call +1 (304) 282-3709.